The "We Call You" Difference: When Experts Monitor Your Equipment 24/7

It’s 2:47 AM at a beverage packaging facility in Connecticut. Production is running smoothly, but at Husky’s global Advantage+Elite™ monitoring center in Luxembourg, the customer’s equipment is being analyzed in real time.

A specialist sees the health score of one system drop. Drilling into the diagnostics, they identify a pump bearing temperature rising to 82°C, an early warning of potential failure.

Before the plant detects any issue, Husky calls. The risk is clearly defined, the root cause identified, and corrective steps provided. The team acts immediately.

Two hours later, the system is back within normal parameters, without a single minute of lost production.

In this article, we’ll show how Advantage+Elite™ “We Call You” remote monitoring works, and how global, proactive oversight protects production and delivers measurable ROI.

What Is Advantage+Elite™ “We Call You”?

Advantage+Elite™ is a proactive monitoring service that operates from seven global Husky centers, overseeing more than 2,000 systems worldwide. Unlike traditional monitoring solutions that simply collect data and generate automated alarms, Advantage+Elite™ combines real-time data analysis with expert human oversight to identify issues before they impact your operations.

The "We Call You" model means you don't spend time watching dashboards or interpreting data trends. When Advantage+Elite™ specialists detect an abnormal condition, they immediately contact your facility with three critical pieces of information:

• What's wrong
• What happens if you ignore it
• What to do to fix it with step-by-step guidance

This approach is designed specifically for high-volume, high-uptime environments where every minute matters. 

Why Proactive Monitoring Saves Money

Most equipment failures don't announce themselves with dramatic breakdowns. They start as small shifts that gradually worsen over time, including:

• Temperature creep
• Pressure deviations
• Lubrication issues that develop over weeks of operation

Traditional monitoring captures this data, but it still requires someone to actively review it, recognize the pattern, and determine the appropriate response before the situation becomes critical. That's where proactive monitoring fundamentally differs. Advantage+Elite's specialists continuously analyze your system data and alert you the moment they identify a developing issue, giving you time to address problems during normal operation rather than scrambling to respond to unplanned shutdowns.

The Connecticut scenario from our introduction shows how this plays out in practice. When the Advantage+Elite™ specialist in Luxembourg detected a pump bearing temperature of 82°C—just two degrees above the 80°C threshold—it wasn’t yet an emergency. But left unaddressed, that gradual temperature rise would likely have progressed to motor bearing failure within days, or even hours. By intervening early, the plant avoided approximately $20,000 in replacement parts and $30,000 in lost production.

This kind of early intervention is especially critical because more than 70% of Advantage+Elite™ interventions occur outside normal business hours, when production is still running, but internal teams aren't actively watching dashboards. Advantage+Elite's seven global monitoring centers provide true 24/7 coverage across all time zones. When it's nighttime in the Americas, for example, specialists in Luxembourg are still actively monitoring your systems. This round-the-clock global presence ensures issues are caught early, before they can escalate into costly, unplanned shutdowns.

How a Typical Intervention Works

When Advantage+Elite™ detects an abnormal condition (such as a temperature exceeding its predefined limit), the response follows a structured, repeatable process designed to resolve the issue quickly and prevent escalation:

Detection and assessment

The system flags the anomaly and routes it to an Advantage+Elite™ specialist for review. Within minutes, your facility receives a call with a clear diagnosis and impact assessment, explaining what’s happening, why it matters, and the likely consequences if left unaddressed.

Expert-guided resolution

The specialist then walks your team through a precise sequence of corrective actions. In the case of a bearing temperature issue, this may include adjusting hydraulic pressure to reduce bearing load, completing proper motor lubrication, verifying cooling water meets specifications, and testing the system to validate the fix.

Validation and confirmation

Throughout the intervention, Husky specialists remotely monitor the affected parameters in real time. Once corrective steps are complete, they confirm the machine has returned to stable operation and verify that it’s running as intended.

On-site intervention (when required)

More than 90% of issues are resolved remotely through expert guidance. When an on-site visit is necessary, the Advantage+Elite™ team dispatches a fully informed technician with the correct replacement parts and a clear action plan, eliminating guesswork and ensuring an efficient, targeted repair.

Most Advantage+Elite™ interventions are resolved within hours, with zero impact on production.

The Advantage+Elite™ Impact: When One Fix Prevents Ten

A single Advantage+Elite™ intervention often delivers value far beyond the immediate issue it resolves. When specialists identify and address a developing problem on one system, Advantage+Elite's pattern-recognition capabilities trigger an analysis of similar conditions across your entire operation.

For operations with Advantage+Enterprise™, which connects and monitors all equipped machines as a single intelligent system, this value multiplies. The enterprise-wide analysis frequently reveals additional machines showing early-stage signs of the same trend, enabling proactive adjustments before issues reach critical levels.

The financial impact is measurable. First-year Advantage+Elite™ customers see improvements including 50% faster mean time to repair (MTTR), 3–4% uptime gains, and an average qualified value of $78,000 per customer from interventions. These benefits compound over time as the system learns your equipment’s normal operating patterns and becomes increasingly effective at predicting potential issues.

Beyond immediate cost savings, Advantage+Elite™ delivers operational stability that high-volume operations can plan around. Fewer surprises enable better maintenance scheduling and more consistent production output.

Advantage+Elite™ doesn’t just prevent emergencies; it fundamentally changes how you manage uptime. By identifying trends before they become problems, guiding maintenance priorities with data-driven insights, and providing 24/7 access to experts who know your equipment, it delivers the predictability and stability that high-volume operations demand.

Protect Your Operations with Expert Monitoring

Advantage+Elite’s “We Call You” service transforms monitoring from a passive safety net into an active operational advantage. With 24/7 expert oversight from seven global monitoring centers, developing issues are identified early, addressed during normal operation, and resolved before they impact production.

The result is fewer surprises, faster recovery when issues arise, and measurable improvements in uptime and maintenance efficiency across individual machines and entire fleets.

If your operation depends on consistent, high-volume output, Advantage+Elite™ delivers the predictability and control required to protect performance around the clock.

Contact us to learn how Advantage+Elite™ can deliver proactive monitoring for your operations.