Business Manager Customer Success Management - Contracts (m/f/d)
Job Description
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and competitive strategy.
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join the Husky TechnologiesTM team!
Job Description
In this position, your primary responsibility will be account management, which will drive service contracts leads, opportunities, orders and the renewal of contracts. In addition, you will effective achievement of account strategy objectives for service contracts for our customers in the region and ensure collaboration with sales on integrated account strategies. Furthermore, your duty will be to expand contracts to full plants or Enterprise solutions.
Located in France, ideally close to an international airport, you will operate remotely from home office with administrative support from our European headquarters in Dudelange, Luxembourg. The role will demand frequent travel within Middle East and Africa up to 60% of the time. You will report to the Director of Customer Service located in Dudelange.
Responsibilities:
- Service Sales role: General Field Sales and Account Management work focused on selling and account management activities including face-to-face selling to new customers and cross/up/repeat selling to existing customers.
- Assess and Hunt on the installation base customer needs to bring equipment back under service contracts as part of our Commitment Made, Delivered and Maintained strategy.
- Develop customer specific strategies based on current equipment performance compared to customer targets.
- Understand specific customer challenges to achieve targets and what to address through CSM contract solutions.
- Ensure customers systematically understand the service value proposition enabling continual renewal.
- Ensure good and systematic collaboration, teamwork and communication with Systems and Tooling business unit; Participate in Integrated account management planning
- Work and contribute as an effective team member of sub-territory P&L structure.
Qualifications:
- Post-secondary education (college or university degree)
- Several years of working experience within the Injection Molding industry with emphasis on IMM Maintenance, Service and/or Sales
- Advanced knowledge of injection molding concepts and system operation from a user perspective
- Experience in injection molding maintenance, Husky service team and/or Husky sales would be an asset
- Excellent communication (verbal, written and presentation) and interpersonal skills
- Excellent analytical and troubleshooting skills
- Strong project, organization and time management skills
- Advanced understanding of Husky’s strengths and current markets
- Ability to independently set and achieve targets
- Fluent in English and French
- Additional language skills, considered an asset
Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky TechnologiesTM also values being a great place to work and strives to maintain a safe workplace. No agency or telephone inquiries please.