Project Manager, I.T.
STELLENBESCHREIBUNG
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and competitive strategy.
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join the Husky TechnologiesTM team!
In this role you will provide technical support for Husky computer users in North and South America. This position will require occasional shift work of weekday and weekday afternoons, plus occasional on-call weekend/evenings.
Support is provided to a mainly campus-based workforce and includes supporting all hardware, software, networks and peripheral equipment. As part of the Corporate IT Helpdesk team, you will be expected to display initiative in developing new and innovative technical solutions.
You require the ability to analyze existing call patterns, identify common problems and take ownership to ensure that the escalation process is adhered to.
In support of our mission you will:
- Be in a Tier 1/ 2 support position directly interacting with users calling and fielding IT support tickets escalated in the incident management system.
- First level troubleshooting on all incidents.
- Support Hotline phone incidents.
- Detailed troubleshooting and documentation, including steps taken to resolve issue, awareness of limitations with current access/knowledge and escalation/collaboration to (with) a tier 2/3 support level team.
- Providing detailed resolution and if necessary, training to the end user.
- Be asked to occasionally provide IT project based resource time.
- User administration in Active Directory, and Microsoft Exchange.
- On-Prem corporate Conferencing workshop/meeting support.
Qualifications:
- Minimum 1-3 years’ experience in a technical support role
- College Diploma from an IT program
- Industry designations (A+, Network+, Security+, MCSE or MCP) are considered favorable
- Self-motivated, strong initiative, integrity, team player
- Customer service training
- Demonstrated strong technical troubleshooting abilities
- Excellent communication skills
- Experience with:
o Windows 7/ Windows 10 troubleshooting
o Microsoft O365 use and troubleshooting
o Active directory administration
o SCCM operations
o Advanced networking / troubleshooting
Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky Technologies TM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky TechnologiesTM conditions all offers of employment on satisfactory completion of background checks.
Husky TechnologiesTM is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order to enable you to be assessed in a fair and equitable manner.
Information received relating to accommodation measures will be addressed confidentially.
No agency or telephone inquiries please.