Service Team Leader
DESCRIPTION DE L'EMPLOI
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and competitive strategy.
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join the Husky TechnologiesTM team!
Primarily responsible to lead and coordinate with the service technicians for achieving as well as maintaining the committed metrics. Should effectively lead the team to ensure customer service excellence and mentor technicians as trusted advisors.
Responsibilities:
- Lead and develop the service technicians.
- Scheduling of workload & travel arrangements for service assignments balancing region and territory needs.
- Ensure technicians have appropriate tools and resources prior to starting job.
- Ensure technicians are receiving support from internal teams as required.
- Follow-up on service reports, expense & service report costing.
- Data Maintenance of service tools such as BaanLN.
- Securing purchase orders and warranty pre-approvals when required.
- Tracking of outstanding issues and escalation to RSM, Product Quality and/or Sales as appropriate.
- Assist RSM with managing Sales & Customers expectations of service.
- Arrange the delivery of centralized tool supply as required.
- Driving our key metrics and continuous improvement.
Qualification:
- Post-Secondary Education or equivalent work experience.
- Minimum 3 years customer service experience.
- Minimum 3 years’ experience in a technical field or environment.
- Strong Project and time management skills.
- Ability to demonstrate empathy to customer needs.
- Customer oriented problem solving.
- Flexibility to adapt to changing situations and cultures.
- Strong judgment and decision making skills.
- Excellent communication and team work.
- Strong organizational and computer skills (MS office, BaanLN).
- Basic understanding of Injection Molding Machines, Molds and Auxiliaries
Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky Technologies TM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky TechnologiesTM conditions all offers of employment on satisfactory completion of background checks.
Husky TechnologiesTM is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order to enable you to be assessed in a fair and equitable manner.
Information received relating to accommodation measures will be addressed confidentially.
No agency or telephone inquiries please.