I.T. Support Specialist
DESCRIPTION DE L'EMPLOI
Husky TechnologiesTM is a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy.
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky TechnologiesTM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.
Husky TechnologiesTM United States manufacturing facility is located in Milton, Vermont on a large, beautiful campus located just 30 minutes north of downtown Burlington, Vermont. Features include an onsite cafeteria, open office concept, fitness center, intramural sports activities and clean, state-of-the-art manufacturing facilities with outstanding safety records. We offer a great work environment, competitive total compensation and attractive benefits package.
Additional things you might like to know about working at Husky TechnologiesTM in Milton, Vermont;
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200,000 square foot bright, clean machine shop
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Shift work premiums (25% afternoon shift and 40% evening shift)
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Annual incentive bonus
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Outstanding 401k contribution and match program
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700 acres of private land to walk, bike, run or cross country ski
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On site gym facility
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On site cafeteria
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Opportunity to work for a world class company with great people
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join the Husky TechnologiesTM team!
Salary Range: $32-36
In this role, you will provide technical support for Husky computer users primarily within our
Milton, VT Campus.
This position requires you to work the 8:30am to 5:00pm shift.
Support is provided to mainly campus based and remote workforce users and includes
supporting all hardware, software, networks, and peripheral equipment.
As part of the Corporate IT Service Desk team, you will need problem solving skills,
communications, interpersonal skills, and time management skills, along with patience and a
customer and team-friendly attitude. You will be expected to display initiative in developing new and innovative technical solutions. You require the ability to identify common problems and take ownership to ensure that the escalation process is adhered to.
KEY RESPONSIBILITIES/AREAS OF ACCOUNTABILITY
• Answers incoming end-user telephone calls in a courteous and professional manner.
• Serve as the first point of contact for end users seeking technical assistance over the
phone or email.
• Support end users when they need technical support with desktops, laptops, tablets,
workstation devices, mobile devices, printers, and software.
• Install, configure, and update desktop and laptop software.
• Participate in project-based support and contribute to all phases of desktop support
including installations, upgrades, and system configurations.
• Troubleshoot and service basic networking components.
• Prepare PCs for deployment to end users, organize and schedule deployment time
along with assisting the end user to transfer all their data and re-install software
manually as required.
• Ensure proper operation and maintenance of audio-visual equipment in meeting and
conference rooms and in collaboration areas.
• Directly interacting with users calling and fielding IT support tickets entered in the ITSM
tool.
• Troubleshoot and manage incoming hardware, software, or network problems.
• Log all support requests.
• Active directory basic account administration.
• Recognize and escalate more difficult problems to Tier 2/3 support.
• Deliver efficient support to the user community
QUALIFICATIONS:
EDUCATION
• High School or College graduate
• Completed basic Information Technology courses.
RELATED EXPERIENCE
• 2-3 years in a computing environment preferred.
• Experience in Windows 10-11, MS SCCM, MS Active Directory, utilization of GPOs, MS
Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions
and IT ticketing systems.
• IT Service Desk / Helpdesk/Support experience preferred.
• College Diploma in an IT related field preferred.
• Industry designations (A+, Network+) are considered favorable.
• Minimum 1-year relevant experience in a technical support role is considered favorable.
• Strong technical troubleshooting abilities.
• PC Hardware and peripherals troubleshooting/repair.
• TCP/IP basic networking troubleshooting.
• Network Printer installation and troubleshooting.
• Experience in desktop support or a related IT support role.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.
• Self-motivated, strong initiative, integrity, teamwork.
Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky TechnologiesTM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky TechnologiesTM conditions all offers of employment on satisfactory completion of background checks.
No agency or telephone inquiries please.
If you need special assistance or an accommodation in applying, please contact our Human Resources Department at talent@husky.ca.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).