Product Support Specialist
仕事内容
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and competitive strategy.
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join the Husky TechnologiesTM team!
As a member of the Product Support Specialist team, you will be responsible for resolving after-sale Husky Hot Runner inquiries and issues through a combination of support by phone, e-mail and customers visits. In this role you will be challenged to drive resolutions and to make decisions based on complex situations.
Responsibilities
- Working with a cross functional team (including field service and internal manufacturing/ engineering resources) to identify root cause of the issue and apply containment or solution for the customer in the fastest time possible
- Ensure containments and issues are well documented and searchable by other Specialists and Call Centre
- Ensure knowledge of the issue is transferred to the rest of the team and Product development.
- Identify patterns of failures and raise awareness
- Providing knowledge and expertise in support to the Service, Sales and Call Centre organization
- Communicating effectively in both written and verbal form to customers and within Husky
- Analyzing and reporting potential product problems and recommend improvements
- Recommending preventative maintenance for Husky Hot Runner
- Recommending Husky Hot Runner Product quality improvements
- Analyzing and reporting customers site findings
- Assisting with preparation of manuals
- Supporting Research and Development activities
- Support new product launch
- Travel required, approx. 10-20%
Qualifications
- Work experience in an injection molding environment
- Expert troubleshooting / ability to root cause
- Good time management
- Knowledge of Husky products and tools
- Good knowledge of all MS office applications
- Attention to detail
- Excellent communication skills
- In depth knowledge of Injection Molding Machine
- Must be able to speak and write in English
- Ability to also speak Portuguese and Spanish preferred.
- Candidate will be office based out of Husky facility in Jundiai, Sao Paolo, Brazil
Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky Technologies TM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky TechnologiesTM conditions all offers of employment on satisfactory completion of background checks.
Husky TechnologiesTM is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order to enable you to be assessed in a fair and equitable manner.
Information received relating to accommodation measures will be addressed confidentially.
No agency or telephone inquiries please.