I.T. Support Technician (Co-op)
DESCRIPTION DE L'EMPLOI
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy.
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.
Husky TechnologiesTM Canadian manufacturing facilities and global headquarters are located in Bolton, Ontario on a large, beautiful campus located just 20 minutes north of Toronto’s Pearson International Airport. Features include a fitness and wellness center, intramural sports activities, on-site cafeteria, and clean, state-of-the-art manufacturing facilities with outstanding safety records. We offer a great work environment and competitive total compensation package, including above market retirement savings plan and market competitive group benefits.
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join the Husky TechnologiesTM team!
Job Overview
In this role, you will provide on-site technical support for Husky employees primarily within our Bolton Campus.
Support is provided to mainly campus based and remote workforce users and includes supporting all hardware, software, networks, and peripheral equipment.
As part of the Corporate IT Service Desk team, you will need problem solving skills, communications, interpersonal skills, and time management skills, along with patience and a customer and team friendly attitude.
RESPONSIBILITIES:
- Answers incoming end user telephone calls in a courteous and professional manner.
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Provide helpdesk support and resolve problems to the end user’s satisfaction
- Manage PC setup and deployment for new employees using standard hardware and software
- Prepare PCs for deployment to end users, organize and schedule deployment time along with assisting the end user to transfer all their data and re-install software manually as required.
- Perform timely workstation hardware and software upgrades as required
- Install, test and configure new workstations, peripheral equipment and software.
- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
- Assign users and computers to proper groups in Active Directory.
- Collaborate with members of other peer IT teams, subject matter experts and vendors to resolve technical issues for end users
Required Qualifications:
- Currently pursuing Diploma in Information Technology, or a related field.
- Knowledge of Windows operating systems, network configurations, and troubleshooting.
- Basic understanding of computer networking concepts, active directory.
- Strong communication skills, oral and written.
- Strong organizational skills, attention to detail, and the ability to work independently and as part of a team.
- Excellent interpersonal skills with a pleasant demeanor and a strong sense of customer service.
- Critical thinking and problem-solving abilities.
- Ability to perform physical activities such as installing devices, and to lift up to 30 lbs. safely.
- Proficiency in identifying, using, and connecting hardware components and devices.
Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky Technologies TM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky TechnologiesTM conditions all offers of employment on satisfactory completion of background checks.
Husky TechnologiesTM is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order to enable you to be assessed in a fair and equitable manner.
Information received relating to accommodation measures will be addressed confidentially.
No agency or telephone inquiries please.